How to Find Lost Luggage at Istanbul Airport

Losing luggage at an airport can be a stressful experience, but understanding the procedures and knowing where to turn for assistance can make the process smoother. If you’ve found yourself in this situation at Istanbul Airport, here’s a detailed guide to help you navigate the steps to locate your lost baggage.

1-Stay Calm and Assess the Situation

Upon realizing your luggage hasn’t arrived on the conveyor belt, take a deep breath. It’s not uncommon for bags to be delayed or rerouted. Begin by checking the flight information displays to confirm which baggage claim belt corresponds to your flight.

2-Locate the Airline’s Baggage Service Counter

Each airline operating at Istanbul Airport has a designated baggage service counter. For Turkish Airlines passengers, the counter is located across from baggage claim belt number 18. Other airlines operate through ground handling companies, and their counters are typically situated near the corresponding baggage claim belts .

Approach the counter and inform the staff about your missing luggage. Provide them with your flight details and baggage claim tag number to initiate the search process.

3-Report the Missing Luggage

The airline staff will create a Property Irregularity Report (PIR), which serves as an official record of your missing baggage. This report is essential for tracking your luggage and for any compensation claims. Ensure you receive a copy of the PIR, which will contain a reference number (e.g., ISTTK12345)

4-Provide Accurate Contact Information

To facilitate communication, provide the airline with your current contact details, including your phone number and email address. This ensures that you can be promptly informed about any updates regarding your luggage.

5-Inquire About Compensation for Essential

Depending on the airline’s policies and the circumstances of the delay, you may be eligible for compensation to cover essential items such as toiletries and clothing. Inquire about this at the time of reporting your missing luggage .

6-Utilize Technology: Apple AirTags

f you had placed an Apple AirTag in your luggage, you could potentially track its location using the Find My app. Some airlines, including Turkish Airlines, are integrating AirTag location-sharing features into their systems. This allows you to share the AirTag’s location with airline staff, aiding in the retrieval process .

7-Visit the Lost and Found Office

If you suspect your luggage was lost within the airport premises (e.g., left at a security checkpoint or in a lounge), visit the iGA Lost and Found Property Offices. There are two main locations:

These offices handle items lost within the terminal. You can also submit a Lost and Found Inquiry Form online. Provide a detailed description of your item, including: